Santiago, Chile
San Francisco 253
N/A
+56227081043
horrible they never answer to the phone, when they answer it they don't solve your problem.... it's terrible how they treat people form other country with arrogance and indifference....chile if you wanna be in the first world you have to fix this please!!!
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A simple, mindless, bureaucratic procedure that should take no more than five minutes of one's precious existence, in Chile takes about half a day, consumes body energy one normally spends in one week, and kills instantly and irreversibly any optimism one might have about this country prior to visiting here. Four hours of psychological and physical torture in a hot overcrowded room, without water, indifferent and unhelpful officials. No respect for mothers with infants and elders, who are all put in the same endless and hopeless line. Their crime: they came to Chile. An online registration is pathetic, does not fix anything and complicates things further. Who the hell manages this place? The online registration is not intended for little ones, as infants normally have no email account. However, upon arriving one discovers that kids have to be registered (even if they can't), for in Chile logical contradictions are too abstract to be conceived. Shame on Chile. If Chile was under dictatorship, as China or North Korea, I could rationalize this disregard for ethics and absence of practical acumen. But there is no justification other than extreme sloppiness and inability of the government agencies to make things efficient, sensible, logical, and humane. At this moment I can't decide whether Chilean institutions and bureaucratic procedures are informed by an autistic or a sadistic mindset.
I'm not quite sure of how to describe this place, the attention is really good, everyone is nice and are willing to help you with yours doubts but the problem is that to go inside the place and have attention you have to wait for hours. We already knew that because of the comments in Google but who will have imagine that if you arrive at 4am (4 hours before open) the line is already a block long, they gave me the ticket number 99! I was so cold, sleepy and tired of breathing car pollution (because of course you wait in the street) that when I got my turn to go in I almost faint in emotion. I understand that migration in Chile has grown but if you consider that having this papers are a requirement to get a job it's ridiculous to have to wait so long to do it.
Impressive continuous work done by the employees inside.. Before you go book your hora in advance.. you can only get a hora twice a week, every Tuesday and Thursday at 4 pm.. you wanna be very quick !!! within minutes the open places were gone.. get there 30 mins before no more than that.. line up behind the other people with the same "hora" as yours.. Another thing.. take the exact change.. i overheard some people saying they had to go back outside to get change.. you need to pay 800 take 800 you need to 1600 take 1600.. GET YOUR "CITA" before you go.. they won't attend to you if you don't Good luck..
I don’t even know where to begin. So it would seem that the idea of an online registration system would be good, but this “new and improved” system has just come to add insult to injury. It has replaced the politically incorrect looking lines for virtually impossible to penetrate hoops and ladders. I have spent a whole entire day (more than 8 hours) trying to get an appointment. I can access the page and I can see the free appointment slots (only 3 days are shown for next week) but they have not opened the time slots up yet. It is 7 pm on a Friday and they still haven’t done it and for the life of me, I can’t understand why they wouldn’t do it. What’s more, I called the PDI phone number only to find a busy signal and when I did get through, “they” never even had the decency to pick up. Sorry, but I much rather wait in a line and know that I will actually get something done rather than waist a whole entire day without so much having a glimpse of hope that I will be able to get what I need done any time soon. And they said that better times were coming… Yeah, right.
Queued for 6-7 hours last year (apparently it can take up to 12 hours these days). Now there is a reservation system online to avoid long queues, but it's actually impossible for a human being to make an appointment. Only a single week is shown at a time (total mystery why that is, extranjeria allows you to make an appointment weeks ahead of time), with appointments for the following week being released on Friday (at 4.30pm based on how unresponsive the site gets at that time). At 5pm I'm still trying to connect to the site, but I harbour few illusions that appointments will be left by the time I can get to the reservation page. Save 2-3 lucky people, I'm guessing people who do actually end up with a reservation are using automated software to get those reservations (and some dodgy company is probably making a nice profit) . FOR THE LOVE OF GOD, FIX THIS!
Without a doubt, the biggest waste of time in Chile. One office to deal with ALL immigration documents in the region. If the PDI wanted to, they could make the majority of the certificates available online. Spent 4 hours with literally hundreds of others, in a line over three city blocks long. The PDI themselves were fast and helpful with my CLP 600 piece of paper, but this bottleneck is embarrassing in a country as developed in Chile.
Really bad service and organization! I lost my tourist visa and the local police told me to go there at 8am. I went there at 8am, but apparently they changed the office hours for tourists to 5pm. They told me to come back at 5pm. I asked them if there would be a waiting queue and the answer was no. When I came back at 4:45pm, there was a huge queue and they let nobody in anymore. They were not helpful at all and did not want to answer any questions. It is two days now that I am trying it and I still have not recovered my visa which I need to leave the country. I am an (almost) native speaker in Spanish, I cannot imagine how it is for tourists that do not speak Spanish or very little.
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