Chillán, Chile
N-425
$$
+56 223616000
N/A
I wish there were a way to truly express the deep frustration which I feel at this time. My mother sent me a package from the U.S. to Chile through FedEx services. She paid 200!!!!!! That’s a rip off by itself, but sadly it didn’t stop there. The package arrived to Chile, and on the day it was going to arrive I get a call to confirm my address. I confirmed, and then was told that I would be charged an ADDITIONAL 100 because of some “taxes” imposed by the Chilean government. My package is literally filled with some documents and a small gift for my new born baby. The tax is worth at least five times as much as the value of the items! And what’s up with this mysterious tax? Why wasn’t my mother informed when she sent the package that she was going to be charged extra? It’s because there is no tax. Why would I pay a tax directly to the guy who shows up on my door step to deliver the package? Explain to me how that money is going to get into the hands of the government. And why is it that this tax only applies to FedEx? I’ve received many packages through the U.S. postal service while living here in Chile, and guess what? NO TAX!!! This is what I call a con. They don’t inform you about the additional charge up front so that they can hold your package hostage and force you to pay it when they show up at your doorstep. It’s a way for them to suck more money out of you. As if it wasn’t enough already. What an unprofessional company. A company’s reputation is built upon the way in which they treat their customers. So I would say that FedEx is shady, deceitful, dishonest, and greedy. They have no virtues, and I will make a point of never using them again. I hope that anyone who is considering using FedEx stops doing so. They don’t deserve your money. If I could give a 0 on this review, I would. No transparency, no trust. Thanks for robbing me FedEx.
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Buena atención, muy amables y rapidos..
Hicimos un despacho nacional que llegó a ciudad de destino un dia despues de enviado, pero no ha sido entregado en domicilio después de 8 días, no nos permiten ir a retirar a Sucursal. El Call center todos los días dice lo mismo, seré entregado mañana e ingrese reclamo por internet. Pésimo servicio, nos tienen secuestrados nuestros productos.
Pésima ayuda telefónica. 1o se equivocaron de domicilio luego en callcenter no tenían idea donde estaba. Tuve que ir a buscarlo.
Una semana esperando que despachen y yo llamando diariamente para estar informada
Es algo alejado el lugar y el acceso es complicado porque está dentro de un Parque Industrial. La atención es buena pero tienen medios de pago limitados para envíos internacionales.
Excelente atención
Todo bien
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