Huechuraba, Chile
Del Valle 650, Piso 6
N/A
+56 600 600 1311
It is a low cost carrier but all the flights I’ve taken with them have been great. Low cost means you will be paying for everything extra, including luggage, meals, alcohol, seat selection etc. You have to know that going in as any traveller usually would. The staff from counter attendants to flight attendants were super friendly. What more can you ask for? I’ve taken flights all over the world with all different airlines and no matter what, doesn’t matter who it’s with, there are sometimes delays, sometimes over booked flights, and rarely cancelled flights. It happens to them all.
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4 hours of flight delay with 3am arrival time at destination... in return we have to line up even longer at a pizza chain to exchange the voucher for our refreshments... We were bounced back and forth from customer call center to counter agents to managers and we are still not sure if we can get the free transfer at our destination airport to hotel that was supposed to be given as part of the compensation. Not a very smooth start to our Patagonia trip...
My flight (Punta Arenas - Santiago) was cancelled. I called Jetsmart office and made formal complaint to get refund. They registered the complaint and informed me that JetSmart would contact me about refund within 72 hours. There was no contact. I called them again and again. Every time I was informed about contact within 72 hours. There was no contact. Avoid JetSmart-unreliable airline you can only lose your money.
Flight departed without ever announcing the gate on the screen or speakers. Jetsmart (not sure you are very smart...) you didn't find strange that many passengers were not on the flight?! We were all waiting to know what was the gate! Very bad service! Don't recommend at all!
Decent cheap airline. Gets you from A - B. Had to pay for drinks/ food during the flight. Not lots of leg room but apart from that no complains
I was offended when I had to pay an extra fee because it was impossible to check in online
Great Ultra Low Cost Airline. Management team are aligned !
Beautiful plane
Deli
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